Iso 9001 : 2000 Explained by Charles A. Cianfrani, Joseph J. Tsiakals, John E. West, Jack West
Quality managers, people considering implementing a Quality Management System and those who simply want to learn what
ISO is and what it means, will find this book invaluable. It contains the newly adopted ISO 9001:2000 standard text and clear
explanations of the requirements of each clause in practical terms. The authors provide examples of the application of the clauses
for manufacturing, hardware, software and service organizations. They also clarify where additional requirements have been
added or requirements deleted.The audit checklists that follow the explanation of each clause will be useful to everyone: to those
implementing a new system and to those with a system certified to the 1994 standard who may want to get a quick read of what
they will need to do to transition to the 2000 standard
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification by Terry G. Vavra
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of
measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process,
these organizations must also measure the effectiveness of that process, along with the consequences for the customers. Customer
Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining this requirement.
Using graphics, charts, and real data with examples drawn from the author’s own experiences, Customer Satisfaction Measurement
Simplified will guide you through the process of implementing a customer satisfaction measurement process to help your organization
meet ISO 9001 certification.
ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management by Arpad Gaal
Frankly, I never read about "Process Approach" in any books until my father handed me this one. After I read it, I knew that "process approach" was all about preventing problems through measurable quality objectives folded into the operations' quality procedures. The author provides 235 pages worth of tutoring flowcharts from the books' 565 pages on how to construct, implement, integrate, and maintain a quality management system based on prevention. He is actually implementing the system from the floor as a business is operating. I used only the flowcharts at this time in writing my procedures.
I own a daycare business and was recently cited by the State of Connecticut for numerous process-related violations. So who was at fault, my employees who didn't follow my verbal instructions or I who didn't give them written process instructions. I think the answer is obvious that I was at fault. I'm the business owner. Needless to say, I needed help and needed it fast. Since I read quite a bit about six sigma initiatives, I knew that if I followed the methodologies given, I would be able to solve the cited violations quickly. The more I reviewed my problems the more I became confused. After evaluating my daycare's operating processes, I have determined that applying six sigma practices wouldn't give me everything I needed, because it was not a preventive system. It was a process repair system, problem at a time, and it would cost me an arm and a leg to install it. No. I said. Six Sigma would continue pinpointing my problems alright after my employees made them, but I can't afford running my business through the analysis of statistical charts. I cannot accept piling up additional problems while one is being corrected. I needed total prevention in my operations from the beginning to the end, from everybody, including myself. This is where Mr. Gaal's book guided me in writing my procedures to prevent problems from taking over my business. I flowcharted all my business processes the same way as the author did in his "Training Metrics". I followed the same layout, process numbering, work-title, responsibility identification and process instructions for quality objectives the same way as Mr. Gaal did. Except, I tailored everything to suit my operations. Now I took the citations and made them quality objectives and plugged them in as were needed under the various sub-processes in the operations' flow cycle. For sure, if I didn't put in the quality objectives in terms of measurable quality objectives, in due time, my employees would have made mistakes again possibly in every process step - a different kind than the citation identified, a different kind for a new citation later. Now I can monitor everybody's job actions from the recorded data and take on-spot corrective action on violations. I'm doing in-process continual improvements. No hassle, no added cost, no statistics, and most importantly, no misunderstanding. The quality objective procedures in flowchart format do it all. Process by process, they are my procedures, the instructions, check sheets, audit sheets. They are my records. When the State did the follow-up audit, they not only found a fualtless operation, but I was the first daycare in the State with no problems found on re-audit. I received my daycare license for two more years on the spot.
Later on, I will create my quality management system straight from this book, for it has a lot more real information and examples than I will ever need on how to prevent mistakes. This book puts on a new face about how to implement ISO requirements that is actually putting money in my pocket.
Iso 9001:2000 for Small and Medium Sized Businesses by Herbert C. Monnich Jr.
Explains the meaning and intent of the requirements of ISO 9001:2000, and discusses how they relate to small and medium sized
organizations involved in all product categories. The author walks through the five sections of the standard, and identifies what
documentation is required. The last chapter provides a sample quality manual for a small business.
Iso 9001 : 2000 for Small Businesses by Ray Tricker
ISO 9000 compliance is clearly delineated in this substantially revised version of Tricker's 1997 text, which is designed for
engineers and managers of small and medium-sized companies. Tricker (a consultant and author), in accessible language, guides
the reader through the basics of ISO 9000, its quality standards and certification and assistance in the UK and US for setting up
a Quality Management System. He then describes the structure of ISO 9001:2000, the guidelines for quality control and assurance,
all aspects of the Quality Management System, the quality organizational structure, the example quality manual, and self-assessment.
Book News, Inc.®, Portland, OR
Iso 9001, the Standard Interpretation : The International Standard System for Assuring Product and Service Quality by Leland R. Beaumont
The 128-page book "ISO 9001 The Standard Interpretation" includes the full text of the latest version of the ISO 9001 Quality
Assurance Standard. Written by a trained ISO 9001 auditor who has led a successful compliance effort, it contains practical
advice on the application of the Standard and identifies pitfalls to avoid. Each section of the Standard is introduced with an
illustration of its required elements. For each paragraph of the Standard it also provides:
+ a translation of the paragraph into every day English,
+ a discussion including notes and examples of the best or most common practice to use in carrying out the Standard, and
+ a checklist of questions representative of those asked by an auditor.
ISO 9001:2000 Management Responsibility In a Nutshell by Jeanne Ketola, Kathy Roberts
The new ISO 9001:2000 standard requires active, demonstrable management involvement in your quality management system.
Auditors are required to determine if management is truly involved and committed to the success of the organization’s ISO 9001:2000
effort. This book from the authors of the best-selling ISO 9000:2000 In a Nutshell clearly and concisely explains everything managers
need to know to ensure a successful registration. Inside you'll find such information as: management responsibility overview;
management commitment; management representative; quality policies, planning, and objectives; management review; utilizing
customer feedback; continual improvement and management responsibility; and answers to commonly asked questions.
Demystifying ISO 9001: 2000 by John Trubiano, Gerard W. Paradis, John R. Trubiano
Get ISO 9001:2000 certified/recertified fast! Practical, usable techniques—proven in over 20 countries! Achieve ISO 9001:2000
certification or transition from ISO 9001:1994—quickly, efficiently, and cost-effectively! Proven Information Mapping method
streamlines the entire certification process Includes breakthrough solutions for creating and managing documentation — the #1
cause of audit failure The best-selling ISO 9001 certification guide—totally revised for ISO 9001:2000. The new ISO 9001:2000
standard can transform quality into a powerful business advantage—but it presents major challenges for companies seeking
certification, and for more than 340,000 companies who must transition under the new requirements. Now, there's an easy-to-understand,
easy-to-use book for everyone involved with ISO 9001:2000 certification or recertification. Demystifying ISO 9001:2000 draws
upon proven Information Mapping techniques to streamline every certification task, enhance business value, and dramatically
reduce the risk of failure. Coverage includes: Understanding the key changes in ISO 9001 certification—including ISO 9001:2000's
unprecedented focus on process Meeting ISO 9001:2000's new management responsibility requirements Addressing resource
management and product realization requirements Defining measurable objectives and permissible exclusions Corrective action
Understanding the ISO 9001:2000 transition process. Drawing on seminars taught in over twenty countries, Demystifying ISO 9001:2000
introduces breakthrough solutions for developing and managing documentation—tasks that represent 41 percent of all time invested
in certification, and accounts for 47 percent of all audit failures.If you want to gain ISO 9001:2000 certification quickly
and cost-effectively—and achieve the business goals you've set for it—you won't find a more valuable guide.
Software Quality Management and ISO 9001: How to Make Them Work for You by Michael G. Jenner
Addresses the issues of managing a modern organization within the framework of ISO 9001 requirements. Challenging the belief
that quality equals bureaucracy, Jenner breaks down the ISO 9001 standard in detail. Shows software developers how to come
to terms with ISO 9001 and how to use it specifically in the development process. Includes an ISO 9001 conformance checklist
and numerous sample procedures.
The Quality Audit for Iso 9001: 2000 : A Practical Guide by David Wealleans
This book aims to teach the entire process of auditing without any of the dogmatism so common in quality management. I have
tried to make it comprehensive yet flexible so that it is of use to novices and beginners. The approach, especially for internal
audits, is geared towards improvement and assessing objectives, as I have always taught - this now fits in well with the philosophy
of the 2000 version of ISO 9001 and so I have included a chapter explaining what the new standard requires.
Iso 9001 for Engineers and Designers by Stephen J. Schoonmaker
Implement ISO 9001 to tap profitable global markets. In today's competitive global economy, ISO certificaiton can be a
passport to lucrative worldwide markets. Stephen J. Schoonmaker's ISO 9001 for Engineers and Designers will show you how
to apply ISO 9001 quality assurance standards to your design and development processes and how to lead your company through
an ISO audit. You'll get complete background material on ISO 9001-details on documentation, design input and output, and design
verificaiton and validation-case studies showing how you can duplicate the successes of other companies that have applied ISO 9001
to tap overseas markets-plus valuable checklists, engineering standards, and benchmark results-everything you need to make ISO 9001 a profitable reality in your organization!
Iso 9001 : 2000 in Brief by Ray Tricker, Bruce Sherring-Lucas, Bruce Sherrington-Lucas
-An easy to understand and fully illustrated "in brief" guide, illustrating how to upgrade from the 1994 standard.
-Quality management consultants, auditors and trainers will be awaiting the arrival of this book with anticipation.
-A practical guide to how businesses will be affected by the revisions to the new standard.
This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality
Management System
ISO 9000:2000 In a Nutshell, Second Edition by Jeanne Ketola, Kathy Roberts
This best-selling guide to the year 2000 revisions to ISO 9000 has been completely updated for the release of the final version of
ISO 9000. It provides readers with all the information they need to make a successful transition from the 1994 version. If your
organization is currently registered or plans to be registered in the next few years, this book is a must-read. Inside you'll find
information on: How to plan the transition from the 1994 version to the 2000 version, ISO 9001:2000's new process management
approach, the differences between ISO 9001:1994 and ISO 9001:2000, ISO 9001:2000's new requirements, answers to
commonly asked questions, and much more.
ISO 9000: 2000 New Requirements, 28 Requirements Checklist and Compliance Guide by Jack Kanholm
This is a focused and well organized book with in-depth interpretation of all new ISO 9000:2000 requirements. It identifies and
explains 28 distinct, auditable requirements that must be implemented to upgrade a quality system from ISO 9000:1994 revision.
Every requirement is systematically explained with regard to interpretation, procedures and records, and the way certification
auditors will verify conformance. In essence, the book reinterprets the new requirements into a list of specific actions that need to
be taken to achieve conformance, and explains how to implement them in the organization. The list of all requirements discussed
in the book is provided under the Table of Contents in the Book Information menu on the left side of this page.
Understanding Quality Assurance in Construction: A Practical Guide to ISO 9000 for Contractors by H. W. Chung (Editor)
Quality assurance has evolved from a manufacture-centered discipline to one with broad management implications across all
industries and professions. This book is a practical and accessible guide to implementing an ISO 9000 quality system. It explains
the concepts and practices of quality assurance in the context of building construction, using the internationally-adopted ISO
family of standards.
QS-9000 Requirements, 118 Requirements Checklist and Compliance Guide (AQA QS-9000 Series) by Jack Kanholm.
This is a focused and well organized book with in-depth interpretation of all QS-9000 (Third Edition) requirements. It identifies
and explains 119 distinct, auditable requirements that must be implemented to pass the certification audit. Every requirement is
systematically explained with regard to interpretation, procedures and records, and the way certification auditors will verify
conformance. In essence, the book reinterprets the standards into a list of specific actions that need to be taken to achieve
conformance, and explains how to implement them in the organization. The list of all requirements discussed in the book is
provided under the Table of Contents in the Book Information menu on the left side of this page.
Passing Your Iso 9000/Qs-9000 Audit : A Step-By-Step Guide by Donald A. Sanders, Frank Scott, C. Frank Scott, Don Sanders
Offers managers a clear course of action for passing the external audit and achieving the global quality ratings that are increasingly
required to do business. Includes information on approved QS registrars, internal and external audits, and quality manuals and
documentation. Also advises on relations with a prospective auditor and preparing employees and management.
QS-9000 In Our Company, Self-Study Course for Personnel (AQA QS-9000 Series) by Jack Kanholm.
This workbook contains a general orientation course on QS-9000 quality systems. It is intended for training personnel in
companies that either operate a QS-9000 quality system or are implementing it and are preparing for certification. The course
explains what the QS-9000 standards are, how the quality system works, and how everyone should prepare themselves and their
work areas for the certification audit. The workbook is intended for distribution to all personnel for self-study or group training,
and it includes a short multiple-choice test and a certificate of completion. This course satisfies QS-9000 requirements for training
personnel in understanding and operating the quality management system. The table of contents is provided in the Book Information
menu on the left side of this page.
The ISO 9000 answer book
A guide to the basics of the ISO 9000 process presented in the form of 101 questions and answers. The material takes into account the most recent revision of the standards and includes cross-referencing to the revisions. After an overview of the quality control system, topics include documentation and communication, management's responsibilities, humans and other resources, process design, products and services, measurement, implementation, registration, and the transition from the 1994 version of the standards
ISO 9000 Quality Systems Handbook
This second edition is updated to include the latest 1994 revisions to ISO 9000, for managers, designers, and auditors of quality systems. Covers basic concepts such as quality, grade, and class and managing quality system development, and offers line-by-line interpretation of ISO 9000 requirements pertaining to management responsibility, design control, purchasing, document data and control, process control, inspection and test equipment, and training. Includes lists of required procedures and related standards. Annotation copyright Book News, Inc. Portland, Or. --This text refers to an out of print or unavailable edition of this title.
Iso 14001 Environmental Certification Step-By-Step by A. J. Edwards
A do-it-yourself handbook/CD-ROM on achieving the ISO 14001 standard, with steps to success and simple explanatory notes,
designed especially for smaller and medium-sized companies. Includes a model Registers of Environmental Aspects and
Environmental Legislation, a model Environmental Management Manual, and model Operating Procedures. Also includes cross-referencing
of ISO 14001 requirements to the relevant procedures in the ISO 9001 Quality System. The companion CD- ROM contains a
sample manual and detailed sample registers and procedures. Can be used by those without prior knowledge of documented
management systems. The author is a registered environmental auditor with the Environmental Auditors Registration Association.
Book News, Inc.®, Portland, OR
Iso 14001 Implementation Manual by Gayle Woodside, Patrick Aurrichio, Jeanne Yturri
Offers an approach for implementing an environmental management system based on the ISO 14001 standard.
Using a hypothetical company as a case study, the reference examines all 18 elements of the EMS standard and explains how to
implement each in a cost- effective, practical way. Included are a gap analysis, a sample work schedule, example procedures,
and a management system audit methodology. Intended for small- and medium-sized companies that wish to avoid the expense
of an outside consultant. Book News, Inc.®, Portland, OR
Handbook for Implementing an ISO 14001 Environmental Management System : A Practical Approach by John Kinsella, Annette Dennis McCully, David Burngasser (Illustrator)
This handbood explains the elements of ISO 14001 and how to implement them in a clear and concise manner. The authors make
the reader feel confident that they can implement an EMS no matter what their industry. I like how they step through each element
of the standard, explain what it means and then show how others have addressed that element with real world examples. We hear
from environmental managers in five companies (from a small, Midwest tool manufacturer to a mulit-national pharmaceutical
conglomerate) how they implemented their EMS. Actual copies of policies, aspects lists, management meeting notes and cost
data as well as tips and advice are, sprinkled throughout the book. There is also a list or resources and related websites listed in
an appendix.This is an easy read (a plus for anyone with limited time) and would make an excellent addition to an EMS training
package. I will recommend it to my membership
The Bottom Line How to Build a Business Case for ISO 14001 by Pam Parry (Editor)
Insisting that before a company can even hope to certify for the international environmental standard, top management must be
totally in support of the effort, Parry (communication arts, Taylor U., Upland, Indiana) explains how to build a solid case to bring
the bosses on board. She explains such arguments as cost savings; reduced waste; and enhanced relationships with the community,
regulators, and other stakeholders. --
Green Profits: The Manager's Handbook for ISO 14001 and Pollution Prevention by Avrom Bendavid-Val, Nicholas P. Cheremisinoff
Green Profits covers two tightly connected topics, environmental management systems (EMS) and pollution prevention (P2), in a
single volume. Authored by an environmental engineer and an economist/planner, Green Profits shows how to implement an EMS,
especially ISO 14001, so that it leads to profitable pollution prevention innovations, and how to identify and implement pollution
prevention measures in a sound strategic business framework. Green Profits provides the knowledge and tools for enterprise
managers to achieve the benefits of both EMS and P2, and to do so in ways that fit in with existing management systems in their
enterprises. Environmental management systems are planned and organized ways for an enterprise to manage its interactions with
the environment, in particular those interactions that consume resources, degrade the environment, and create human health risk.
Part I of Green Profits provides a thorough and practical understanding of the elements of EMSs in general and ISO 14001 in
particular, tools and techniques for implementing an EMS and achieving ISO 14001 certification, and help with getting the
implementation process started. Pollution prevention involves replacing process technologies that generate pollution with those
that do not or that do so much less. It focuses on improving production processes to minimize waste rather than treating effluents
or emissions, which add to costs. Part II of Green Profits provides tools such as step-by-step guides to conducting a P2 audit
and energy and material balances for identifying P2 opportunities in an enterprise; examples of P2 practices in specific industry
sectors; and a set of tools for assessing potential P2 investments from a bottom-line point of view.
ISO 14001 Auditing Manual by Gayle Woodside, Patrick Aurrichio
ISO 14001 auditing made easy. Get clear, thorough, step-by-step instructions for facilitating and simplifying your organization's
environmental management system audit. Developed by Gayle Woodside and Patrick Aurrichio, EMS experts with IBM, ISO
14001 Auditing Manual gives you everything you need to gain all the benefits of implementing an EMS and registering it to ISO
14001. The manual features questions and answers typically asked during the registration audit process, and examples of objective
evidence proving conformance to the standard. Straightforward explanations plus plans, charts, tables...lists of do's and dont's...
examples and templates all combine to show you how to: *Develop an internal EMS audit program and protocol *Train, assign
and monitor auditors *Conduct the audit and write the audit report *Handle all the stages of the ISO 14001 registration audit,
including selecting a registrar *Much more
ISO 14001 EMS Implementation Handbook by Hewitt Roberts, Gary Robinson
A practical guide to developing, implementing, and maintaining an environmental management system as dictated by the international
standard and the European Regulation EMAS. Covers all steps of the process, from the initial environmental review to auditing,
reviewing the system, and preparing for certification. Includes recommendations, checklists, templates, certification tips, case-study
materials, and Internet-based support.
ISO 14001 Environmental Management Systems : A Complete Implementation Guide
Annual subscription to detailed explanation of the 17 Clauses of the ISO 14001 International Environmental Management System
Standard, updated quarterly at no extra cost. Summarizes the cradle-to-grave philosophy of corporate environmental health &
safety compliance and management, aimed at both the service and manufacturing sectors in the US and internationally.
Integrating Iso 14001 into a Quality Management System
Deals with integrating an environmental management system into a quality management system. The authors, who are certified
auditors, identify specific activities for evaluating the existing quality procedures, the similarities and differences between the
requirements of ISO 9001 and ISO 14001, and the differences in documentation requirements.
Books on ISO & QS
